Orders

The Orders page is where you view, manage, and take action on every transaction in your boutique. Orders are created from the POS Terminal or by converting an accepted Quote — the Orders page is for reviewing them after the fact, issuing refunds, downloading receipts, or continuing a draft order.

Order List

Column	Description
Order #	Unique order number (e.g., ORD-20260408-0001)
Customer	Customer name (if attached)
Date	When the order was created
Type	POS, Layaway, Special Order, or Online Deposit
Total	Order total
Status	Draft, Active, Completed, Refunded, Partially Refunded, or Voided
Staff	Who created the order

Search by order number or customer name. Filter by status (Draft, Active, Completed, Refunded, Partially Refunded, Voided) or type (POS, Layaway, Special Order, Online Deposit).

Order Detail

Click any order to open its detail page.

Header

The order number, status badge, type badge, creation date/time, and the staff member who created it.

Customer

Shows the linked customer's name, email, and phone. On draft or active orders, you can Add Customer, change, or remove the customer. You can also create a new customer inline if they don't exist yet.

Line Items

A table of everything in the order:

Column	Description
Description	Item name with type label (Product, Service, Alteration, Fee, Add-on)
Qty	Quantity
Unit Price	Price per unit
Discount	Per-line discount amount
Total	Line total

On draft and active orders, you can Edit or Remove individual lines and Add Item to include more products or services.

Payment History

A log of all payments and refunds on the order:

Column	Description
Method	How the payment was made (Card, Cash, Gift Card, Saved Card, etc.)
Amount	Payment amount (negative for refunds)
Gateway	Payment processor used
Status	Completed, Failed, Refunded, or Partially Refunded
Date	When the payment was processed

Notes

• Order Notes — visible on receipts and invoices
• Internal Notes — staff-only

Click Edit to update notes on non-voided orders.

Order Summary (Sidebar)

• Subtotal — sum of all line items
• Discount — total discounts applied
• Tax — calculated from the location's tax rate
• Total — final order amount
• Amount Paid — total payments received (green)
• Balance Due — remaining unpaid amount (red)

Details (Sidebar)

• Type — POS, Layaway, Special Order, or Online Deposit
• Status — current order status
• Location — which boutique location
• Staff — who created the order
• Tax Rate — tax percentage applied
• Created — date and time

Actions

Available actions depend on the order's current status:

Action	When Available	What It Does
Continue in POS	Draft orders	Opens the order in the POS terminal so you can add items and process payment
Issue Refund	Completed or Partially Refunded	Opens the refund modal (see below)
Download Receipt PDF	All orders	Downloads a printable receipt with store info, line items, and totals
Void Order	Non-voided, non-refunded orders	Cancels the order and releases reserved inventory back to available stock

Continue in POS

Draft orders can be resumed in the POS terminal. Click Continue in POS to pick up where you left off — add more items, apply discounts, and process payment. This is useful when a customer starts a transaction but needs to come back later.

Issue Refund

Click Issue Refund to open the refund modal, which shows:

• Order Total, Total Paid, Already Refunded, and Available to Refund
• Amount — enter a custom amount or click Full Refund to refund everything
• Refund Method — Original Payment Method (refunds through the same gateway) or Cash Refund
• Reason — optional note explaining the refund

BridalOp processes the refund through the original payment gateway when possible. If the original payment was cash or manual, the refund is recorded without a gateway transaction.

Partial refunds leave the order in a "Partially Refunded" status — you can issue additional refunds later up to the remaining paid amount. Full refunds change the status to "Refunded" and release all reserved inventory items back to available stock.

A refund confirmation email is sent to the customer if notifications are enabled.

Receipt PDF

Click Download Receipt PDF to generate a printable receipt. The receipt includes your store name and address, order number, date, customer name, payment method, all line items with quantities and prices, and the totals breakdown (subtotal, discount, tax, total, amount paid).

Receipts also have a shareable link that can be sent to customers.

Void Order

Click Void Order to cancel the transaction entirely. A confirmation dialog appears before voiding. Voided orders:

• Are marked with a Voided status badge
• Release all reserved inventory items back to available stock
• Cannot be undone, refunded, or edited further

Use void for orders that should never have been created (e.g., test transactions, duplicate entries). Use refund for orders where a legitimate sale needs to be reversed.

Order Statuses

Status	Meaning
Draft	Started in POS but not yet completed — can be continued
Active	In progress with at least one payment or action
Completed	Fully paid and finalized
Partially Refunded	Some amount has been refunded, remaining amount still paid
Refunded	Fully refunded — all inventory released
Voided	Cancelled — all inventory released

Order Types

Type	Description
POS	Standard point-of-sale transaction
Layaway	Order with a payment plan (installments over time)
Special Order	Custom or made-to-order item
Online Deposit	Deposit collected through the online booking portal